Privacy Policy
Your Privacy Matters to Us
Last Updated: January 15, 2025
Information We Collect
At Zestiviummedia, we collect various types of information to provide you with exceptional financial education services and improve your learning experience. This information helps us understand your needs and deliver personalized content that supports your financial literacy journey.
Personal Information
- Name, email address, and contact details when you register for our services
- Educational background and financial experience level for personalized learning paths
- Professional information to tailor our credit education programs
- Payment information processed securely through our trusted payment partners
- Communication preferences and language settings for optimal user experience
Usage Information
We automatically collect information about how you interact with our platform to enhance your learning experience and improve our services. This includes your learning progress, time spent on different modules, and completion rates for various financial education courses.
- Learning progress and course completion statistics
- Device information including browser type and operating system
- IP address and geographic location for security and content localization
- Website navigation patterns and feature usage analytics
How We Use Your Information
Your information serves multiple purposes, all designed to enhance your educational experience and provide you with the most relevant financial literacy content. We believe in transparency about how your data contributes to our service improvements.
Educational Personalization: We analyze your learning patterns to recommend courses and content that match your skill level and interests. This helps you progress more efficiently through our financial education programs.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course Delivery | Account information, progress data | Contract performance |
| Service Improvement | Usage analytics, feedback | Legitimate interest |
| Communication | Contact details, preferences | Consent |
| Security | Device information, IP address | Legitimate interest |
- Provide personalized financial education content based on your learning goals
- Send relevant updates about new courses and educational opportunities
- Analyze usage patterns to improve our platform functionality and user experience
- Ensure platform security and prevent unauthorized access to your account
- Comply with legal requirements and industry standards for financial education providers
Information Sharing and Disclosure
We maintain strict controls over your personal information and only share data when necessary to provide our services or when required by law. Your trust is paramount, and we never sell your personal information to third parties for marketing purposes.
Service Providers
We work with carefully selected partners who help us deliver our educational services. These partnerships are governed by strict confidentiality agreements and data protection standards.
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and security
- Educational content partners for expanded learning resources
- Analytics services to understand user engagement and improve our platform
Legal Requirements
We may disclose your information when required by Australian law or to protect the rights and safety of our users. This includes cooperation with regulatory bodies and law enforcement when legally obligated.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly updated to address emerging threats and maintain the highest standards of data protection.
Security Measures Include: Industry-standard encryption for data transmission, secure server infrastructure, regular security audits, and employee training on data protection best practices.
- SSL encryption for all data transmitted between your device and our servers
- Regular security assessments and vulnerability testing
- Access controls limiting employee access to personal information
- Secure data centers with physical and digital security measures
- Incident response procedures for potential security breaches
Your Rights and Choices
You have significant control over your personal information and how we use it. We respect your privacy choices and provide easy-to-use tools for managing your data preferences.
Access and Control
- Request access to your personal information and learning data
- Update or correct inaccurate information in your account
- Delete your account and associated personal information
- Opt out of marketing communications while maintaining educational updates
- Export your learning progress and course completion data
How to Exercise Your Rights
To exercise any of these rights, simply contact our privacy team using the information provided below. We typically respond to requests within 30 days and will verify your identity to protect your information.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Different types of information are retained for different periods based on their purpose and legal requirements.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Active account + 7 years | Service provision, legal compliance |
| Learning Progress | Active account + 5 years | Certification, progress tracking |
| Payment Records | 7 years | Financial compliance, tax requirements |
| Marketing Communications | Until opt-out + 1 year | Compliance verification |
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Performance cookies to understand how you use our site
- Preference cookies to remember your settings and choices
- Analytics cookies to improve our services and user experience
Children's Privacy
Our services are designed for adults seeking financial education. We do not knowingly collect personal information from children under 18 years of age. If we discover that a child has provided us with personal information, we will delete it immediately.
If you believe a child has provided us with personal information, please contact us immediately at the details provided below, and we will take appropriate action to protect the child's privacy.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through email or prominent notices on our platform.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
Email: info@Zestiviummedia.com
Address: 383 Edward St, Wagga Wagga, NSW, 2650, Australia
Phone: +61448800542
Our privacy team is available Monday through Friday, 9 AM to 5 PM AEDT